Description

*Primary Responsibilities* 1. *Responding to Customer Inquiries*: Answering customer questions and resolving issues via phone, email, chat, or social media. 2. *Troubleshooting and Problem-Solving*: Identifying and resolving customer complaints, concerns, or technical issues. 3. *Providing Product/Service Information*: Offering information on products, services, features, and benefits to customers. 4. *Resolving Customer Complaints*: Addressing and resolving customer complaints in a timely and professional manner. 5. *Escalating Complex Issues*: Escalating complex or unresolved issues to senior support staff or other departments. *Secondary Responsibilities* 1. *Maintaining Customer Records*: Updating customer records, including contact information, purchase history, and issue resolution. 2. *Documenting Support Interactions*: Recording support interactions, including issues, resolutions, and customer feedback. 3. *Identifying and Reporting Trends*: Identifying recurring issues or trends and reporting them to management for process improvements. 4. *Collaborating with Cross-Functional Teams*: Working with sales, marketing, and product development teams to resolve customer issues and improve customer experience. 5. *Staying Up-to-Date with Product/Service Knowledge*: Maintaining current knowledge of products, services, and industry developments. These responsibilities may vary depending on the company, industry, and specific support role