Description

We are seeking a proactive and enthusiastic Telecaller-cum-Receptionist to be the first point of contact for our clients and visitors. This dual role requires excellent communication skills, a professional demeanor, and a strong commitment to customer service. The successful candidate will be responsible for managing incoming calls, making outbound calls to potential clients, handling front desk operations, and providing administrative support to our sales team. Key Responsibilities: Telecalling: Make outbound calls to prospective clients from provided databases, introducing them to our real estate projects and offerings (e.g., open plots, apartments, villas). Follow up on leads generated through various marketing channels (online inquiries, referrals, advertisements). Qualify leads by understanding their requirements, budget, and preferences. Schedule appointments and site visits for the sales team. Maintain accurate and detailed records of all telephonic interactions in the CRM system. Achieve daily/weekly/monthly call and lead generation targets. Address client queries and provide accurate information about properties, locations (e.g., Amaravathi, Vijayawada), pricing, and legal aspects. Reception: Greet visitors warmly and professionally, directing them to the appropriate person or department. Manage the reception area, ensuring it is tidy and presentable. Answer and direct incoming calls efficiently, taking messages when necessary. Handle incoming and outgoing mail, couriers, and deliveries. Maintain a professional and welcoming environment for all clients and guests. Assist with general administrative tasks, such as data entry, filing, and photocopying. Manage office supplies and stationery, placing orders as needed. Coordinate meeting room bookings and ensure readiness. Qualifications: Bachelor's degree preferred, or equivalent practical experience. Proven experience (1-3 years) in a telecalling or customer service role, preferably within the real estate or related industry. Prior experience as a receptionist or in a front office role is a plus. Excellent verbal communication skills in English and [Local Language(s) - e.g., Telugu, Hindi]. Strong interpersonal skills and a pleasant, professional telephone manner. Basic computer proficiency (MS Office Suite - Word, Excel, Outlook). Ability to learn and use CRM software effectively. Customer-centric approach with a patient and empathetic attitude. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Ability to handle multiple tasks simultaneously and prioritize effectively. What We Offer: Competitive salary and performance-based incentives. Opportunity to work in a fast-paced and growing real estate market. Training and development opportunities. A supportive and collaborative work environment. Potential for career growth within the company.